Shipping Policy

Delivery Information

For International buyers:

You can Place order (Self / Gifting) for delivery within INDIA. We ON REQUEST Ship outside India

For domestic buyers:

Orders are shipped through registered domestic courier companies and /or speed post only.

Orders are shipped within 2 or 4 hours or as per the delivery date agreed at the time of order

confirmation and delivering of the shipment subject to Courier Company / post office norms.

The OnCalls /Theka Online  is not liable for any delay in delivery by the courier company / postal authorities and

only guarantees to hand over the consignment to the courier company or postal authorities within 7

working days from the date of the order and payment or as per the delivery date agreed at the time of

order confirmation.

To ensure safe and fast delivery of the products, we ship through reputed courier partners.

If you feel that the packing is tampered before the delivery of the product, kindly reject the package and inform our customer care, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all

times (Unless specified at the time of Order). TheValueStore is in no way responsible for any damage to the order while in transit to the buyer.

Payments: The OnCalls / Theka Online is proud to use RazorPay Payment Gateway or PhonePe Payment Gateway for fast, easy and efficient secure

payments. All major credit cards are accepted.

Free Delivery :

1.  Every orders shipped by www.theka.online are delivered Free through out India.

2.  For shipments outside Chennai (Within India) Octroi charges (if any), has to be borne by the     

     customer.

Cash on Delivery (C-o-D) :

1. Cash on Delivery options are available through india for most of the Products.

2. Some products may not ship through COD. customer will be informed in such cases.

Secured Payment :

1. All Payments at The OnCalls / www.Theka.Online are protected with 128Bit SSL Encryption which is the highest Level of Protection in Payment Gateways hence keeping your Payment Safe & Secure.

2. We use Razorpay payment gateway / PhonePe Payment Gatway for all our Payments for Credit / Debit Cards and Net Banking.

10 Days Replacement Guarantee :

1. Any Products purchased from The OnCalls / www.Theka.Online carries 10 days Replacement guarantee against any Manufacturer Defects.

Genuine Manufacturer Warranty :

1. Every Products sold on www.theka.online are 100 Percent Genuine and comes with Manufacturer warranty.